ISO/IEC 20000 is an internationally acceptable and reliable international IT service management system standard with the objective and specific targets to ensure the quality of the IT services that an organization delivers. ISO 20000 specifies the requirements for establishing, implementing, and improving the Service Management System. It helps in the management of the service lifecycle including designing, planning, and delivery of services. This standard ultimately defines the services to be consigned with acceptable quality.

Why ISO 20000:2011 Certification?

Endorsement of ISO/IEC 20000 certification for an organization’s systems and processes assures internal and external stakeholders that the organization delivers IT services at a satisfactory level of quality. By certifying to this standard, organizations can assess their performance and can manage the service levels. Other benefits of ISO/IEC 20000 certification includes:

  • Enhanced IT service management infrastructure for an organization for better operational management
  • Improved employee contentment and productivity, thus improved profits on account of minimum process losses.
  • Avoidance of recurring errors and incidents through improved knowledge management.
  • Better alignment between business objectives and IT, thus reducing the risks and improving the communication between businesses.

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