The QMS standard sets out criteria for an entity ’adherence to quality management system certification. Any organization, irrespective of its size of operations and regardless of its field of activity including manufacturing, services, institutions, health, or any other sector can utilize this standard to focus on continual improvement and enhance quality services for its customers. Its uptake has been remarkable globally with over one million certified organizations in over 171 countries. The standard’s main emphasis is a strong customer focus, dedicated motivation, and commitment from top management, adoption of the process approach, and demonstrating continual improvement.
Why ISO 9001 Certification?
Certifying an organization’s systems and processes to QMS standard secures consistent and good quality products and services to its customers, which in turn enhances the business productivity of the firm. Other additional benefits include:
- Performance enhancement: For some organizations, the main driver for QMS is the adoption of a continual improvement approach to enhance the organization’s performance and acquire a competitive advantage in the market.
- Compliance benefits: For some industries, certification could also be a legal or contractual requirement.
- Improved supply chain management: Some of the organizations have found important buyers or other supply chain players’ preference towards QMS certified organizations to reduce the risk of poor quality products or services. In this respect, certification can be a useful tool to add credibility to an entity’s performance by demonstrating that an organization’s product or service meets and exceed customers’ expectations.